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We know beginning your self-storage journey can be overwhelming. Help cut some of the confusion by asking your self-storage facility of choice these 50 questions. If an answer doesn’t satisfy you, KEEP ASKING! You never want to put your belongings at risk because you didn’t want to press an issue. Here are the top 50 questions you should ask your self-storage provider:

  1. How do I get started?
  2. Do I need a reservation?
  3. How do I cancel my reservation?
  4. What unit sizes do you have? How much space do I need?
  5. What is Climate Controlled Storage?
  6. What is a drive-up unit?
  7. What is the difference between an indoor and outdoor unit?
  8. What is a roll-up door?
  9. Do you provide locks? Do you keep a key to my storage unit?
  10. What does “On-site” manager mean?
  11. Do you Sell boxes and moving supplies?
  12. What kind of documentation do I need to provide to rent a storage unit?
  13. Can I rent month-to-month or do I have to sign a long term lease?
  14. Do you have moving carts available?
  15. Do you provide locks? Do you keep a key to my storage unit?
  16. What if I need to change my unit size after I moved in?
  17. Do I need insurance for my stored goods?
  18. Do you Sell boxes and moving supplies?
  19. Do you offer a moving service or truck rental?
  20. Does your facility accommodate large 18 wheeler moving trucks?
  21. I pre-paid and need to move out sooner than I thought. Will I get a refund?
  22. How do I move out?
  23. How can I make a Payment?
  24. What form of payment do you accept?
  25. When are payments due?
  26. Can I manage my account online?
  27. What happens if my payment is late?
  28. Will I receive a monthly invoice?
  29. What’s the difference between office hours and gate access hours?
  30. When can I access my storage unit?
  31. Can anybody enter the storage facility or do I need a code?
  32. Do you have video cameras?
  33. Are the storage units individually alarmed?
  34. Do you provide locks? Do you keep a key to my storage unit?
  35. What kind of security do you have?
  36. If I rent a storage unit from you, can my spouse, kids or friend have access, too?
  37. If I lose my key and/or access code, what do I do?
  38. Why can’t I login?
  39. How do I setup an online account?
  40. How do I cancel my reservation?
  41. Can I view and print my payment history online?
  42. Can I manage my account online?
  43. How do I set up automatic payments for my account online?
  44. How can I change my email options from Proguard Self Storage?
  45. How can I report any maintenance issues such as a light out, or a gate not opening?
  46. What is the “Referral” program?
  47. Have any of your facilities ever flooded?
  48. What items cannot be stored?
  49. Do your self storage locations accept deliveries?
  50. What is a storage auction? Do you hold auctions?

Find the answers to these questions-and more- on our website!

If you are in the need of storage, learn more about our storage locations in the Houston, Texas area on our website.

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